Terms of service

What we provide

Depending on the plan you choose, we design, build, host and look after your website, online ordering or booking, your Google Business Profile, and the other items listed for your plan on our pricing page. What is included is confirmed in writing before we start.

The free mockup

Before you pay anything, we send a free mockup of your homepage. You are under no obligation to go ahead.

Setup and monthly fees

• The setup fee is quoted to you in writing before any work starts. Nothing is charged until you agree.
• Your monthly fee starts on the day your website goes live, not before.
• Yearly plans are paid in advance and include two months free.
• Prices are shown in your local currency. Taxes, if any apply, are added as the law requires.
• Extras such as your own domain or a larger server are only charged if you choose them.
• App store fees for a plan with an app (Apple and Google developer accounts) are paid by you.

No commission

We do not take a commission on your orders or bookings. Card payments go to your own payment account; only your payment provider charges its normal processing fee.

What you agree to

• You have the right to use the text, photos, logos and menu you give us.
• You keep your menu, prices, opening hours and allergy information accurate, and tell us when they change so we can update them.
• You follow the laws that apply to your business, including food, allergen and consumer rules.
• You pay on time. If a payment is more than 30 days late, we may pause the service until it is settled.

Cancelling

There is no long contract: you can cancel anytime. Your service runs until the end of the period you have already paid for. The full rules are in our cancellation and refund policy.

Who owns what

• Your domain, your content (menu, photos, text) and your customer and order data are yours. If you leave, you take them with you.
• The design and code of the website stay with Qudexa. You can use them for as long as your plan is active.

Keeping things running

We look after hosting, security updates and backups, and fix problems as quickly as we reasonably can. We cannot promise the website will never be unavailable, for example during maintenance or problems with our hosting providers.

Responsibility

We are responsible for doing our work with reasonable care and skill. To the extent the law allows, we are not responsible for indirect losses such as lost profit, and our total responsibility for any claim is limited to the fees you paid us in the three months before it. Nothing here limits rights you have that cannot be limited by law.

Changes to prices or terms

If we change our prices or these terms, we tell you at least 30 days before the change affects you. You can cancel before it does.

Questions and disputes

If something goes wrong, write to info@qudexa.tech and we will try to put it right quickly and fairly. These terms will name our registered company once Qudexa is registered.